The following steps will allow you to set up a Review Request Campaign that gathers internal feedback and sends an additional email (hours or days later) in order for positive reviewers to share their feedback to a third-party site.
- The initial campaign sent will need to ask for internal feedback, and the Show Profile Links after Positive Feedback option must be selected as Never. This is because we want to wait a few days before asking them to share to a third-party site. This setting can be found under Landing Pages at both the location and company level.
*Please keep in mind that the company-level setting applies to all locations, but a location-level setting will override what the company has set.
The settings under Add to Contact List must be selected appropriately. The list must be associated with the trigger campaign, and the rating threshold is up to you. This is also found under Landing Page settings at the company or location level.
Once this is selected, you will need to set up the campaign that will include the list mentioned above. In this step, you will need to reach out to firstname.lastname@example.org in order for our team to set up the proper template for you. Once it has been added, this is the email they will receive a few days after the initial internal review. Their recently submitted review will be pasted in the email, and they will have the option to share with an external review site from there.
Once the campaign is created, step 5 will be important because this is where the trigger will be set. Triggers allow you to determine how long you'd like to wait before firing off the campaign to the new entries (e.g. 3 days vs 1 hour; we suggest running a few tests to find what works best for your company).
- Once all of these steps are complete, each setting should be able to effectively work together to gather feedback in this specific way. We strongly encourage going through and sending yourself a test, leaving an internal review, and waiting for the follow-up email to ensure everything is working properly.
*Note: Any internal reviews you post as a test can be removed from our end upon request.
If you have any additional questions or concerns, please reach out to us at email@example.com!